RETURN POLICY

RETURN POLICY

Customer Service is a top priority of the Purple Box Boutique.  If for some reason you would like to return your purchase, please contact purpleboxboutique@gmail.com within 5 business days of your purchase.  The purchaser is responsible for return shipping fees.  The returned product must be received in new condition with original packaging.  Items returned damaged or without original packaging will not be accepted and no refund will be provided. We will require a 15% re-stocking fee.  All refunds will be credited to your original method of payment less the re-stocking and shipping fees.

 

DAMAGED PRODUCTS

Please inspect your item upon arrival.  If the items is received damaged or the incorrect item received, please email us at sales@purpleboxboutique.com within 3 days of receiving your package.  We will do our best to make sure we resolve the issue in a timely manner.  We will require pictures of the damaged items, packing materials and the shipping package and mailing label.  Most items are insured via UPS so we will need this information to submit a shipping claim.  

Please keep in mind that items are hand painted and having a glazing technique. Products are subject to small flaws in color, paint or glazing.  We cannot guarantee that your product will be 100% as pictured on our website. These items are reproduced to give the appearance of being handmade like their originals. Please be aware of that before you order. Refund, returns and exchanges will not be accepted for minor flaws.